electrolux vietnam ltd.

Địa chỉ: 9th Floor, A&B Tower, 76 Le Lai, Dist.1, HCMC

Quy mô công ty: Hơn 500 nhân viên

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After Sales Service Supervisor

Hạn nộp: 18-08-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hà Nội,

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

• Provide Technical Assistance to retailers and consumers on products in and out of warranty. Ensure consumer satisfaction and quality of the services provided.
• Technical Assistance to field technicians in trouble shooting and solution to solve the problem for retailers and consumers:
- Quality issue management
- Customers and Dealers complain handling
- Proactively manage contractors to repair and close jobs asap including pending jobs without parts
- Assist the team to achieve customer satisfaction
• Products training, technical training, Instaedge training and other necessary knowledge training for both contractors and internal staffs
- Technical training for old and new products where contractors and dealers have not enough knowledge
- Product training for old and new products for contractors, dealers and internal staffs
- Instaedge training and defect code training to contractors
- Installation and demonstration training to contractors and dealers
• Day to day operation
- Claim validation and approval
- Report
- Coordinate with other department to support contractors, customers and dealers.
- Recommend spare parts to Customer Service Manager and Logistic team
• Provide technical information feedback from the field to the factory;
• Request and follow inventory of parts and accessories necessary for assistance;
• Ensure consumer satisfaction and quality of the service.
• Other responsibilities upon Supervisor’s request.

Yêu cầu công việc

• Completion of university degree in engineering or graduated technical college is required
• Customer care
• Complaints handling
• Customer interaction
• Service techniques knowledge
• Product knowledge
• Technical knowledge application
• Self Presentation and Professional Image
• Self appraisal and continuous learning
• Time management
• Positive thinking
• Resilience
• Contractor Management skill

Quyền lợi được hưởng

- 13th salary
- Premium Health Care Plan for you and your family
- Quaterly employee awards

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí After Sales Service Supervisor làm tại Hà Nội đang được electrolux vietnam ltd. tuyển dụng với mức lương Thỏa thuận.
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