electrolux vietnam ltd.

Địa chỉ: 9th Floor, A&B Tower, 76 Le Lai, Dist.1, HCMC

Quy mô công ty: Hơn 500 nhân viên

Website: Chưa cập nhật

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THÔNG TIN CHI TIẾT CÔNG VIỆC

After Sales Service Supervisor

Hạn nộp: 18-08-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hà Nội,

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

• Provide Technical Assistance to retailers and consumers on products in and out of warranty. Ensure consumer satisfaction and quality of the services provided.
• Technical Assistance to field technicians in trouble shooting and solution to solve the problem for retailers and consumers:
- Quality issue management
- Customers and Dealers complain handling
- Proactively manage contractors to repair and close jobs asap including pending jobs without parts
- Assist the team to achieve customer satisfaction
• Products training, technical training, Instaedge training and other necessary knowledge training for both contractors and internal staffs
- Technical training for old and new products where contractors and dealers have not enough knowledge
- Product training for old and new products for contractors, dealers and internal staffs
- Instaedge training and defect code training to contractors
- Installation and demonstration training to contractors and dealers
• Day to day operation
- Claim validation and approval
- Report
- Coordinate with other department to support contractors, customers and dealers.
- Recommend spare parts to Customer Service Manager and Logistic team
• Provide technical information feedback from the field to the factory;
• Request and follow inventory of parts and accessories necessary for assistance;
• Ensure consumer satisfaction and quality of the service.
• Other responsibilities upon Supervisor’s request.

Yêu cầu công việc

• Completion of university degree in engineering or graduated technical college is required
• Customer care
• Complaints handling
• Customer interaction
• Service techniques knowledge
• Product knowledge
• Technical knowledge application
• Self Presentation and Professional Image
• Self appraisal and continuous learning
• Time management
• Positive thinking
• Resilience
• Contractor Management skill

Quyền lợi được hưởng

- 13th salary
- Premium Health Care Plan for you and your family
- Quaterly employee awards

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí After Sales Service Supervisor làm tại Hà Nội đang được electrolux vietnam ltd. tuyển dụng với mức lương Thỏa thuận.
Xem thêm các việc làm liên quan về After Sales Service Supervisor ( Hà Nội) After Sales Service Supervisor tại đây

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