california fitness and yoga centers

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Applications Support Analyst (IT)

Hạn nộp: 07-06-2019

Hình thức: Chưa cập nhật

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh,

Ngành Nghề: IT phần mềm

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

Fitness & Lifestyle Group - Asia-Pacific’s leading health and wellness group headquartered in Australia with over 470 locations across Australia, New Zealand and South-East Asia. Currently, we are looking for Applications Support Analyst to support the effective functioning of the group information technology network, applications, and desktop equipment through incident, problem and service request management.
The key duties and responsibilities of this position include, but are not limited to:
● Receive and log requests for support from L1 and L2 Service Desk agents in the IT Service Delivery toolset; investigate problems and other requests for support and determine appropriate actions to take; prioritise requests in accordance with agreed service level criteria; escalate incidents to appropriate internal departments or third party vendors.
● Providing application support and maintenance on group business facing systems, by becoming a subject matter expert on the use of all aspects of these systems and applications
● Delivering support to business users of the group by investigating, resolving and escalating any application errors and queries.
● Proactively monitor applications and systems in the Health Clubs technology stack by regular monitoring of the report suites. Note any problems and identify performance trends. Plan corrective action to improve performance and to avoid problems arising
● Assist in the monitoring and maintenance of the information technology infrastructure.
● Supporting Desktop services for PC and ensure the appropriate operation of the core applications:
Google G Suite
Active Directory Services
● Document work through the relevant toolset; take part in team meetings and standups; and assist in presenting issues and solutions both orally and written
● Proactively meet the ticket closure/resolution rate as required by the business
Business Analysis:
● Working with the Enterprise Systems team in identifying and proposing application system changes, better uses, enhancements and liaising with appropriate vendors, users and the wider IT team.
● Assist the with the Enterprise Systems team to investigate and model business functions and investigate operational requirements and problems contributing to improvements
● Assist the with the Enterprise Systems team to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques; investigate operational requirements and problems, contributing to improvements; specify information flows, processes/procedures that will meet the business requirements

Yêu cầu công việc

1. Qualifications:
● TAFE diploma or equivalent tertiary qualifications and above
2. Experience:
● Experience in a similar role is highly regarded
3. Knowledge & Skills:
● Thorough knowledge of desktop operating systems
● Sound knowledge of LAN/WAN hardware infrastructures and environments.
● Excellent analytical and problem solving skills.
● Excellent communication skills, both written and verbal
● Ability to liaise with team and internal customers.
● Ability to work confidently unsupervised.
4. Personal Requirements:
● Belief that outstanding customer service is the key to success
● Interest in health and fitness
● Self-motivation, Honesty and integrity
● Confidence to approach customers/corporates
● Conflict resolution, Goal orientation
● Enjoys working with people, Develops effective working relationships
● Positive attitude and outlook
● Takes responsibility for their own actions
● Willingness to take on board the Fitness and Lifestyle Group’s Core Values.

Quyền lợi được hưởng

- 24/24 Personal accident insurance
- Training opportunities, active working environment, team building
- Free memberships of California Fitness and Yoga

Hồ sơ

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Công việc gợi ý
Vị trí Applications Support Analyst (IT) làm tại Hồ Chí Minh đang được california fitness and yoga centers tuyển dụng với mức lương Thỏa thuận.
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