Địa chỉ: 107 Tân Hải, Ward 13, District Tân Bình
Quy mô công ty: Hơn 500 nhân viên
Website: Chưa cập nhật
Email: Đăng nhập để xem
Hạn nộp: 23-06-2019
Hình thức: Chưa cập nhật
Kinh nghiệm: Không yêu cầu kinh nghiệm
Số lượng tuyển: 0
Nơi làm việc: Hồ Chí Minh,
Ngành Nghề: Tư vấn
Bằng cấp: Không yêu cầu bằng cấp
Mức lương : Thỏa thuận
• Perform day to day operational activities in call center/customer service.
• Answer incoming calls/emails from customers to handle medical appointments requests.
• Answer incoming calls/emails from customers to provide information about our medical products, services and fees.
• Answer all customers inquiries and questions via any communication media/channel such as: Phone, Email, Facebook, Chat, any other as needed.
• Always ensure highest communication & customer service quality when dealing with the client.
• Give excellent service & recommendations.
• Always answer to inquiries & solve problems on a timely manner and in general without delays.
• Handle customer complaints and follow-up + reporting to Supervisor and Insurance/CS Manager.
• Troubleshoot problems if any.
• Smoothly liaise with clinics’ Front Office Desk teams (Front Office Managers, Receptionists, Cashiers and Insurance handlers etc..) in order to coordinate/answer accurately and timely to customers inquiries.
• Sense of initiative for innovative solutions and ideas to enhance team productivities.
• Understand deeply the workflow, all products and services of the clinic and advise customers about it when necessary.
• College Degree or above.
• Experience in Medical or Health Care Industry is ideal.
• Minimum 1-year experience in Customer Service and Call Center.
• Excellent Customer Service.
• Good communication and problem-solving skills, Customer satisfaction-oriented.
• Good Sales skills.
• Computer literate, familiar with online booking, social media, or mobile apps.
• Minimum typing skills: 50 words per minute.
• Proficient in English.
• Important: YOU MUST BE A TEAM PLAYER.
- Attractive Salary
- Exciting working environment
Nội dung chưa cập nhật
Hồ Chí Minh,
Mức lương: 7 triệu - 10 triệu Triệu Đồng
Vị trí: Bán thời gian cố định