careplus

Địa chỉ: 107 Tân Hải, Ward 13, District Tân Bình

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Call Center Executive

Hạn nộp: 23-06-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh,

Ngành Nghề: Tư vấn

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

• Perform day to day operational activities in call center/customer service.
• Answer incoming calls/emails from customers to handle medical appointments requests.
• Answer incoming calls/emails from customers to provide information about our medical products, services and fees.
• Answer all customers inquiries and questions via any communication media/channel such as: Phone, Email, Facebook, Chat, any other as needed.
• Always ensure highest communication & customer service quality when dealing with the client.
• Give excellent service & recommendations.
• Always answer to inquiries & solve problems on a timely manner and in general without delays.
• Handle customer complaints and follow-up + reporting to Supervisor and Insurance/CS Manager.
• Troubleshoot problems if any.
• Smoothly liaise with clinics’ Front Office Desk teams (Front Office Managers, Receptionists, Cashiers and Insurance handlers etc..) in order to coordinate/answer accurately and timely to customers inquiries.
• Sense of initiative for innovative solutions and ideas to enhance team productivities.
• Understand deeply the workflow, all products and services of the clinic and advise customers about it when necessary.

Yêu cầu công việc

• College Degree or above.
• Experience in Medical or Health Care Industry is ideal.
• Minimum 1-year experience in Customer Service and Call Center.
• Excellent Customer Service.
• Good communication and problem-solving skills, Customer satisfaction-oriented.
• Good Sales skills.
• Computer literate, familiar with online booking, social media, or mobile apps.
• Minimum typing skills: 50 words per minute.
• Proficient in English.
• Important: YOU MUST BE A TEAM PLAYER.

Quyền lợi được hưởng

- Attractive Salary
- Exciting working environment

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Call Center Executive làm tại Hồ Chí Minh đang được careplus tuyển dụng với mức lương Thỏa thuận.
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