công ty TNHH siam city cement việt nam

Địa chỉ: 11 Đoàn Văn Bơ, Phường 12 , Quận 4 , Hồ Chí Minh , Việt Nam

Quy mô công ty: Hơn 500 nhân viên

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Customer Care

Hạn nộp: 30-06-2019

Hình thức: Toàn thời gian tạm thời

Kinh nghiệm: 1 - 2 năm kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh,

Ngành Nghề: Nhân viên kinh doanh

Bằng cấp: Cao đẳng

Mức lương : Thỏa thuận

Mô tả công việc

* Order taking

- Receive order, check order, credit status - payment plan and raise reques for release for ensure customer orders are processed smoothly and timely

- Create Sales order, create/ update delivery order accuracy as customer request and approved for release

- Checking ETA, arrange to delivery and resolved problems if any in professional way

- Well manage customer sales orders (including rebate by SO, free bag accumulate payback SO)/ Delivery order for create added value to customer through ensure credit availability accuracy as well as customer’s vehicle can pick up cement, drymix at out plants smoothly

- Provide information as customer request: credit status, volume etc timely…

* Credit release management

- Update credit status & inform due date amount/date accuracy to customer and remind them to pay on time for getting incentives and avoid overdue charge

- Proactive to check customer payment credited in our bank account, coordinate with AR team for clear billing timely for ensure next customer orders are processed smoothly

- Well follow up actual payment vs plan, proactive to alert if customer failed payment as well has high overdue

- Coordinate with sales for high over credit limit/ overdue cases, discuss with customer for come up to win-win solution which balance with release quantity needs

- Prepare Reminder letter according to guideline of credit control policy

- Schedule to reject unused Sales order, expired DO for ensure credit availability accuracy

* Well handle customer experience during O2C

- Well interaction with customer via phone/ email to clarify & understand customer needs/ requirement/ complain if any carefully with the very good customer service manner

- Proactive to coordinate with relevant cross functional team to discuss, investigate and suggest solution for approval or escalate to the right team to solve timely

- Request during & after dispatching: split sling Delivery order, delivery service at peak time, swap sales, sales return: well coordinate with relevant team and customer to complete requirement from end to end process including approval documents/ emails, VAT invoice and minutes of sales return

0 Plan to visit customer/ market for more understand customers and our product, market

* O2C Process improvement

- Continuous to review and propose improvement ideas for more automation process with support by systems/ digital

- Proactive to report system bug/ error for fixing or to have alternative solution timely

- Contribute to the Customer care’s Knowledge databases by sharing experience with customer in your working shift

- Promote customers to order via INSEE Connect web/apps

* Reports

- Well hand over report notes after end of working shift

- Fullfil required reports as assign from time to time

Yêu cầu công việc

- College or University degree (Business administration)

- English: Intermediate level

- Sales distribution system and administration

- SAP application system

- Application software: MS office

- Analysis & Problem solving

- Customer focus

- Communication

- Fosters teamwork and cooperation

Quyền lợi được hưởng

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Công việc gợi ý
Vị trí Customer Care làm tại Hồ Chí Minh đang được công ty TNHH siam city cement việt nam tuyển dụng với mức lương Thỏa thuận.
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