công ty TNHH special education

Địa chỉ: P2.01A tầng 2 The Vista, số 628C đường Xa Lộ Hà Nội, phường An Phú, Quận 2, thành phố Hồ Chí Minh, Việt Nam.

Quy mô công ty: Từ 10 - 24 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Customer Service Specialist

Hạn nộp: 04-05-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh,

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : 15 triệu - 20 triệu

Mô tả công việc

We are looking for a Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Representative Responsibilities Include:
The goal is to consult the parents of young children interested in our preschool programs
• Manage large amounts of incoming calls
• Ensures that all contacts with parents (e-mail, walk-In center, or phone), provides them with a personalized customer service experience of the highest level
• Identify and assess ’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Benefits:
• Your salary will vary depending on your experience, roles, and responsibilities.
• Work Visa provided.
• 13th month

Yêu cầu công việc

Customer Service Representative Skills and Qualifications:
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor degree

Quyền lợi được hưởng

- 13th month
- starting with 14 days paid leave
- International work environment

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Customer Service Specialist làm tại Hồ Chí Minh đang được công ty TNHH special education tuyển dụng với mức lương 15 triệu - 20 triệu.
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