elken international viet nam company limited

Địa chỉ: 117 Dien Bien Phu Street, District 1, HCMC

Quy mô công ty: Từ 25 - 99 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Customer Service Supervisor

Hạn nộp: 23-06-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hà Nội,

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

REPORTS TO : Operation Manager
SUPERVISE : Nil
PURPOSE / OBJECTIVE (OF THIS POSITION):
To supervise the team to achieve total customer satisfaction and enhance customer loyalty.
JOB RESPONSIBILITIES:
Part 1 – Primary roles of the job which are measurable and may be used as part of KPIs
1. To lead CS section in following areas:
(a) To assist and coordinate in departmental tasks and assignments.
(b) To implement and progress in customer service related activities to achieve desired results.
(c) To assist in conducting feasibility studies on recommended customer service projects prior to implementation.
(d) Co-ordinate to run the nation-wide customer service section. Make monthly report as assigned.
Part 2 – Secondary roles which supports the primary roles above
1. To be part of the team in contributing and promoting high teamwork within the department
2. To understand Elken Marketing Plan, Policy & Procedures, Distributors’ Code Of Conduct, Business Manual and information in Elken Sales Kit to facilitate following areas:
(a) General Inquiries
(b) Problem Solving
(c) The scope of the tasks covers products, bonus, marketing and campaign, etc.
3. To help in fostering harmonious, healthy and good distributor-staff relationship through friendly and timely service.
4. To liaise with other departments and to resolve problems related to inter-departmental communication and make suggestions on improvements to superior
5. Any other duties as assigned by immediate superior

Yêu cầu công việc

Qualification
1. Must be a graduate in any discipline.
Experience
1. Have minimum of 3 years of working experience in related filed, preferably in MLM industry
2. Must have experience of managing a team.
Skills & Knowledge
1. Possess excellent communication skills
2. Possess team building and leadership skills
3. Possess good working knowledge of computer (MS Office) and internet
4. Fluent in English and either BM or Mandarin
Behavioral Traits – State the type of personality required to fit the job
• Patient
• Good interpersonal skills
• Proactive
• Positive thinking
• Able to work under pressure
• Able to adapt to change environment

Quyền lợi được hưởng

- In accordance with company policy
- Premium Healthcare Plan

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Customer Service Supervisor làm tại Hà Nội đang được elken international viet nam company limited tuyển dụng với mức lương Thỏa thuận.
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