công ty TNHH lectra việt nam

Địa chỉ: Lầu 7, Tòa nhà An Phú Plaza, số 117-119 đường Lý Chính Thắng, Phường 07, Quận 3, TPHCM

Quy mô công ty: Ít hơn 10 nhân viên

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Field Technician/engineer

Hạn nộp: 11-09-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh,

Ngành Nghề: Điện - Điện tử

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

* POSITION REPORTS TO: Technical Manager
2 POSITIONS IN HO CHI MINH CITY: fresh graduated Mechatronics engineer from HCM University Of Technology is welcomed
The Field Technician is the technical expert of Lectra’s high-tech equipments.
This position’s main objective is to guaranty the smooth running and availability of Lectra’s machines, after installation within the customer’s site. In order to ensure the best level of performance on Lectra systems, the field engineer has to make on site interventions to solve problems in an effective way and insure a preventive maintenance according to the service contracts.
All interventions are led to make our customers satisfied with our good service quality and with our machines’ performance.
- Install CAD/CAM equipments;
- Provide the connection and the parameter adjustment of equipments;
- Control the quality of the resolution;
- Assure the best availability and performance of the Lectra system for the installed base affected;
- Guaranty the new equipments trail and smooth running;
- Certify that the problems are solved effectively and make a preventive maintenance according to service contract;
- Provide basic training for our customers on how to maintain the equipments and qualified training on how to use them.
- Gather all information from customers and analyze the work, so that nothing would be neglected;
- Collect and bring back RETURN parts (not used ones) and BROKEN parts to the office;
Pass the service report to Service Administrator immediately the same day for closing service order;
- Finish the other tasks with good quality given by the order;
- Manage the escalation process for every issue;
- Report to headquarters in France.

Yêu cầu công việc

- Bachelor Degree in Mechanical engineering- Mechatronics, with electrical knowledge
- Familiar with electronics, electrical and mechanical engineering;
- Knowledge on CAD/CAM equipments, network configuration and automation and robotics systems
- Familiar with all windows platforms
- Strong communication and customer service skills
- Skills to effectively troubleshoot client support needs
- Customer oriented, willing to maximize the customer satisfaction
- Dynamic and willingness to learn
- Fluency in read and write English is required.
- There will be 100% of travel to customer sites.
- Overseas training in France
- Total salary: negotiation.
- Transportation: company support by taxi, car
- Benefits: 13 months bonus + health & accident insurance for employee & family
- Rules for objectives definition and for variable payment
- 14 days annual leave
- Contact: Ms. Do Hai Trang

Quyền lợi được hưởng

- Benefits: 13 months bonus + health & accident insurance for employee & family
- 14 days annual leave
- Transportation: company support

Hồ sơ

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Công việc gợi ý
Vị trí Field Technician/engineer làm tại Hồ Chí Minh đang được công ty TNHH lectra việt nam tuyển dụng với mức lương Thỏa thuận.
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