Địa chỉ: Unit 306A, HITC Bldg, 239 Xuan Thuy, Cau Giay, Hanoi
Quy mô công ty: Ít hơn 10 nhân viên
Website: Chưa cập nhật
Email: Đăng nhập để xem
Hạn nộp: 29-06-2019
Hình thức: Toàn thời gian cố định
Kinh nghiệm: Không yêu cầu kinh nghiệm
Số lượng tuyển: 0
Nơi làm việc: Hà Nội,
Ngành Nghề: Hành chính - Văn phòng
Bằng cấp: Không yêu cầu bằng cấp
Mức lương : Thỏa thuận
We are now looking for a member to our Customer service team. Your main tasks and responsibilities are:
• Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Enter orders from customers in SAP
• Handle incoming requests from customers via telephone and e-mail
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Native-level in German (additional language skills is an advantage)
• Communication level English, as team communication is in English
• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient and friendly attitude
• Well organized and has a high level of empathy
• High sense of integrity and commitment to customer satisfaction
• Possess a strong work ethic and team player mentality
• Detail oriented and fast learning
• Commitment minimum 2 years.
Working hours will be office hours (2-3 days/week) and afternoon-evening (2-3 days/week) since the job’s main focus will be on servicing the customers in Europe. Working Monday-Friday.
MASCOT is an ambitious company, where professionalism, innovation and vigor are rewarded. Everyone, who can and wants, is given big opportunities for personal as well as professional development. With us, you will get a challenging position in a professional and goal orientated company with an international interface, where you have great opportunities to shape your own job, and you are naturally guaranteed sharing and cooperation with engaged and competent colleagues. Furthermore, you will be working in a dynamic company, where openness and job satisfaction are highly valued.
- Competitive salary; professional working environment
- Insurance according to company policy
- Dynamic and friendly working environment
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