actionaid vietnam

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THÔNG TIN CHI TIẾT CÔNG VIỆC

IT Support Officer

Hạn nộp: 26-06-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hà Nội,

Ngành Nghề: IT Phần cứng-mạng

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

Reports to: Operations Executive
Technical services
• Investigate system failures and troubleshoot by Hardware / Software modification
• Routine check-up of central IT equipment and suggest for upgrade / update.
• Provide technical support to help desk service.
• System Administer the central IT equipment such as Servers and Networks as per ActionAid Policy.
• Maintain physical and digital security of AAV network
• Monitor and maintain computer systems and networks.
• Test and evaluate new technology
User support
• Update virus definition files and deal with computer viruses effectively
• Backup data of file serve and database server
• Maintain log records on user support provided
• Regular updates of Software patches in servers and desktop/laptop computers.
• Ensure technical support to upload information to AAV website/Hive (subject to information content from relevant focal points)
• Support the roll-out of new application software
Support capacity building of AAVs staff and partners
• Provide users support to AAVs staff in logging into the network, printing to network printer, monitor problems not affecting server configuration files etc.
• Induct new users to use AAV networks and standard software
• Provide support for facilitation of IT capacity building to staff and partners in standard software and network usage
• Provide need based technical administrative support to AAV Regional Office and AAV partners
Support to AA standard application like SUN/NK
• Provide technical / administrative support to Digitalization initiatives of AAV
• Provide technical / administrative support to SUN/NK software
• Ensure version updates of AA standard software and troubleshooting
• Supervise the management of AAV’s applications including SUN, NK, M&E online, SRM, Safe City, PFG and digitalized Office
Corporate responsibility
• Back up support to relevant focal persons as required
• Undertake corporate responsibility as assigned by the Line Manager
• Work as an active team member to enhance team spirit of AAV
• Support the process of developing and sustaining an open, transparent and learning culture in the organisation
Others
• Other tasks as assigned by line manager are well performed.

Yêu cầu công việc

Education (Degrees/certificates required)
• Bachelors degree holder in management or related field with at least five years of professional experience Work experience
• At least five years of professional experience in Microsoft server platform. Microsoft certification is highly recommended.
Required Skills
• Excellent knowledge of computer hardware and networking, Cloud computing Azure, AWS, Office 365 and Exchange.
• Participatory, service-oriented attitude
• Sensitive and responsive to gender, ethnicity, disability and HIV AIDS issues and other core AAV values
• Proactive in liaising and problem solving
• Basic knowledge of programme, planning and budgeting
• Excellent interpersonal, networking, communication, negotiation and facilitation skills
• Excellent reading and writing skills in English and Vietnamese including the ability to compose, edit, analyse and report using complex information
• Sound photography, video, presentation software and application skills
Behavioural competencies
• Adheres to AAV values, which are: Mutual respect; Equity and justice; Integrity; Solidarity with the people living in poverty and exclusion; Courage of conviction; Independence; Humility;
• To be able and willing to align ones own behaviour with the needs, priorities and goals of the organisation, and to promote organisational goals to meet organisational needs. It also includes acting in accordance with organisational decisions and behaving with integrity
• To be able to work cooperatively with all partners and stakeholders including teams, work groups to meet mutual goals
Authority
• As mandated by AAV organisational policies
Accountability
• Ensure the AAV Network infrastructure is up and running
• Ensure timely support helpdesk service
• Ensure regular data backup of file and database servers
• Ensure the virus-free system and network infrastructure.
Working conditions
Field visit and time spent in the programme areas
Significant use of computer
Language
• Advanced level of English and Vietnamese
Attitude
• Independent and decisive
• Patient, detail focus, sharing and learning, and responsive
Adherence to
• Right Based Approach
• Poverty and injustice eradication
• Gender equality

Quyền lợi được hưởng

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
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