Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô công ty: Ít hơn 10 nhân viên
Website: Chưa cập nhật
Email: Đăng nhập để xem
Hạn nộp: 27-07-2019
Hình thức: Toàn thời gian cố định
Kinh nghiệm: Không yêu cầu kinh nghiệm
Số lượng tuyển: 0
Nơi làm việc: Hồ Chí Minh,
Ngành Nghề: Ngân hàng - Chứng khoán - Đầu tư
Bằng cấp: Không yêu cầu bằng cấp
Mức lương : Thỏa thuận
In this role, you will:
• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Identify best practice opportunities within the team and across BS locations.
• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
• Provide support and guidance to new operational staff to meet expected standards and objectives.
• Contribute to the creation of a supportive work environment driven by HSBC values.
• Contribute to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards
• Demonstrate ways to increase productivity in the process
To be successful in the role, you should meet the following requirements:
•Good knowledge of the products/systems/applications used in the operational environment.
•Strong interpersonal skills.
•Effective communication skills.
•Proven track record towards high level of customer service.
•Prior experience and background in operations or customer services would be an advantage.
- 13th payment
Nội dung chưa cập nhật