Mô tả công việc

The collections Agent is responsible for managing delinquent customer accounts and accurate maintenance for all customer contacts by applying the appropriate Collections processes and strategies.
This role provides service to all customer types by ensuring all necessary actions are conducted in a friendly and timely manner within agreed response times. Key duties include:
1. Actioning delinquent accounts in line with approved Shinhan Collections strategies and processes.
2. Contacting customers (including but not limited at calling, visiting customer at customer’s site) and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy.
3. Identifying and referring accounts that present non-standard, unacceptable or higher risk circumstances.
4. Recording collections activity and customer interactions on internal systems with appropriate diary follow up.
5. Others when required