Mô tả công việc

• Participate in all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations.
• Function knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs
• Manage the process of implementing improvements and new functionality in SFDC application
• Deliver support and solutions for break/fix issues
• Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development
• Ability to support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals
• Monitor Salesforce.com usage for compliance and maintain security for Salesforce.com data
• Do multi-researches such as issues, technical team, salesforce.com prototypes and applications
• Regularly participate in all team meetings
• Interview external resources for the project when necessary
• Directly report to PM as well as play technical lead when necessary