Mô tả công việc

Financial returns:
- Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management
- Understanding department’s and hotel’s product, and upsel to the guest, or recommend hotel products to the guest.
- Report Lost and Found immediately to Security
- Monitoring well maintenance plan for all AC system not only increase operation efficiency but reduce costs for repairs and unexpected downtime as well.
- Monitor stock and order spare parts for equipment, general consumable parts and materials as needed to maintain minimum stock levels.
- Follow the TQM principles to seek opportunity to reduce costs, improve methods, and techniques, or simplify tasks on an on-going basis.
- Be aware of the damaging properties of Freon, both to the environment and to himself.
- Using air conditioning for cooling until the temperature from 24-27°C
- Implement a building management system (BMS). These systems control and monitor heating, ventilation and air conditioning, and can reduce total energy costs.
People:
- Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other departments
- Perform/ behave as per IHG leadership competencies
- Work with Superior and Human Resources on manpower planning and management needs
- Identify training need, propose training plan, and conduct the training
- Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
- Observe staff’s performance, give constructive feedback when need it.
- Coach and develop staff
- Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff
- Able to help other section within Repair & Maintenance whenever required by the supervisors.
- Demonstrate cooperation and trust with colleagues, supervisor and across department.
- Able to work under pressure during busy times.
- Respond positively to changes in the workplace.
- Participate, support and attend training programs as scheduled.
- Train and motivate staffs to give them an opportunity to develop job and career
- Show initiative to overcome problems or obstacles to ensure that completion targets are met.
- Show commitment to all tasks, work & project delegated to ensure that completion targets are met.
- To report for duty punctually, wearing the Resort uniform and other attributes at all times.
- Identify and communicate opportunity for quality team building.
- Attend regular staff meeting to keep informed of resort issues and give feedback to foster two-way communication.
- Demonstrate effective verbal and non-verbal communication skill.
Guest experience:
- Perform Brand’s Services behaviours in daily operation basic towards the guests
- Ensure consistency service within the department
- Sharing guest feedback to the team
- Manage all requests made by guests, or special request from guest that your staff reported to you
- Ensure complaint and requests are handled with the aim of exceeding guest expectations.
- Open to new ideas and willing to make changes in improving customer satisfaction.
- Complete work orders as requested by the Repair & Maintenance Duty Engineer to meet customer requirements.
- Demonstrate flexibility in changing the work schedule in line of guest priorities.
- Carry pager and respond to requests from other departments regarding minor maintenance issues throughout the day.
- Liaise directly with department (such as House Keeping, Food & Beverages, Front Office and Club InterContinental) regarding the completion of work orders and prioritize in order of guest satisfaction.
Responsible business:
- Be responsible in keeping our property safe and secure
- Be responsible in protecting the environment such as the trees, the sea, and special species
- Understand and ensure your staff understanding IHG Brand Standard related to your department
- Recommended changes to these standards
- Open and close the shift, ensure effective shift hand over
- Co-ordinate special projects as required, such as…
- Rotate the roles (cross training) within department when required
- Supervise AC Staff on repair and maintenance program for the Resort Buildings
- Supervise technicians and ensure all repairs & maintenance work is carried out correctly.
- Assist the Repair & Maintenance Duty Engineer to set up the Preventive Maintenance System and run same.
- Follow up all work orders in the ESCAP Engineering Software System and ensure that there is no backlog of work and to take any necessary follow up.
- Know and understand the operation and maintenance of all AC system and maintain when required.
- Know the operating parameters of the different types of refrigeration and air conditioning equipment in the resort and ensures that same is adhered to.
- Contribute in solving the day to day operating problem of the Engineering/Pomec Department.
- Understand requirements of each job and ensure the completion targets are met.
- Notify managers or internal staff of any delays in performing works/task in accepted standard time frame.
- Prioritizes and takes appropriate remedial action in case of problems.
- Participate actively as a member of the resort ERT in the event of fire or other emergencies.
- Perform other tasks and duties as directed or assigned by your immediate supervisors.
- Notify your superior immediately when any equipment or lighting failure is noticed to expedite repairs/replacement.
- Supervise work to be undertaken by outside contractor/s.
- Ensure compliance with all IHG POMEC Systems and Programs.
- Initiate action to correct a hazardous situation immediately it occurs and notify staff of potential danger.
- Utilize computer applications to perform the tasks required.
- Participate in POMEC multiskilling and job rotation initiatives.
- Shift inspection and rectification.
- Follow the TQM principles to seek opportunity to continually improve POMEC processes.
- Complete work orders as requested by the Chief Engineer/Assistant Chief Engineer/Civil Duty Engineer to meet customer requirements.
- Perform any other duties which may be assigned by the management from time to time.