Mô tả công việc

*Job Purpose:
This job holder will be required to lead day to day Payroll Outsourcing Services to external clients. To maintain excellent execution of day-to-day operations duties, contributing to and implementing changes to meet the needs of the business and clients. The job holder is to provide service broader than data transactions – advice, knowledge of internal process impact, recognition of risks/mitigation;
• This job holder will be required to analyse client requirement relate to Payroll software and solution.
• To maintain excellent execution of day-to-day operations duties, contributing to and implementing changes to meet the needs of the business and clients.
• The job holder is to provide service broader than data transactions – advice, knowledge of internal process impact, recognition of risks/mitigation;
*Key Responsibilities:
• Technical support
• Ensure adherence to established Service Level Agreement (SLA).
• Validating data on reports / User Acceptance Testing (UAT) test reports
• Run testing on developed reporting dashboards
• Enter data for data-upload reporting
• Address and resolve 2nd tier escalations from client(s) on operational issues related to payroll, processing, banking and customer queries.
• Assist in troubleshooting users technical issues
• Training and support to the end users on different reports
• Assist in writing specification documents, change request summary, newsletters, training manuals, etc.
• Participate and support operational initiatives such as conducting research, coordinating of meetings, documentation, implementation support etc.
• Participate in projects implementation and support periodic reviews and process documentation.