Mô tả công việc

• Develop and cultivate good relations with partners and clients.
• Manage VIP files or assist with complicated files for their designated markets.
• Coordinate with management: operations; ticketing; accounting and product managers to ensure that chances of materialization (conversion ratio) of sales are optimal.
• Develop client database, prospect new clients (if applied) and reply to tenders.
• Maintain formal and informal meetings with the Key Accounts, when necessary (FAM trips, trade shows, visits to office, etc.).
• Manage inbound department staff including the supervisors and senior travel consultants in their particular domain.
• Manage and take action to effectively solve disciplinary matters and customer complaints. Inform the teams about the problems and solutions.
• Represent The Company at social events and travel trade shows when requested.
• Setting up department KPIs and ensure each member of staff meets his/her KPIs.
• Evaluate once a month the performance of direct travel agents and initiate activities to increase volume of travel agents or increase profitability of travel agents overseas.
• Conduct quarterly meeting (in coordination with product department) to inform travel consultants about new travel products and assist travel consultants in advising their clients.
• Coordinate once a month the demand for travel product from the market and forward these to product department.
• Ensure all sales and reservations are reported using Intranet and The Company’s internal forms and tools.
• Perform annual staff assessments and make recommendations to GM.
• Identify the training needs, and supervise the implementation of training plan.
• Carry out the follow-up of the accounts necessary to make the reporting. Launch the adequate corrective actions in the event of nonpayment or if an account is less profitable.
• Control with the accounting service the effective payments of accounts.