hotel nikko hai phong

hotel nikko hai phong

Địa chỉ: 3rd floor, No. 405, HK 10 area, Waterfront City Project, Vinh Niem Ward , Quận Lê Chân , Hải Phòng , Việt Nam

Quy mô công ty: Từ 25 - 99 nhân viên

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Assistant Front Office Manager

Hạn nộp: 04-01-2020

Hình thức: Toàn thời gian tạm thời

Kinh nghiệm: 2 - 5 năm kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hải Phòng

Ngành Nghề: Hành chính - Văn phòng

Bằng cấp: Cử nhân

Mức lương : Thỏa thuận

Mô tả công việc

- To initiate and collaborate in modification of existing Standard Operating Procedures (SOP) for the department to ensure the brand standards compliance and smooth operation once the Hotel opens. 
- To maintain a high level of service with a “Guest always comes first” approach and being proactive in a timely manner towards their needs and requests.
- To have a positive impact taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
- To be motivated and committed in accomplishing tasks, with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance and support his/her development plan.
- To be flexible in responding quickly and positively to changing requirements including the performance of any tasks being assigned.
- To perform all duties and responsibilities in a manner that ensures safety of everyone in the workplace.
- To fully communicate effectively in both oral and written providing clear direction to subordinates.
- Observe performance and encourage improvement. Train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office Team. Effective lobby management and make staffing adjustments as required.
- Manages desk, counters, resolves guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
- Attend all pertinent hotel-operational meetings.
- To ensure all guest requests, complaints and any other official instructions via in-coming email are properly handled.
- Trains, supervises and coach the team in accordance with established productivity and performance standards. Monitors service standard and provide input for annual review of the team
- Follow-up action in logbooks/Guest experience logbook to assure issues are resolved/addressed until winning guests satisfaction without delay.
- Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups.
- Handling guest complaints and daily incident. Conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems.
- Ensure that all Front Office team members are fully aware of the Hotel of the brand standards, SOP and P&P.
- Be familiar with the local labor law, all HR policies and procedures and embraces such in the department and ensures compliance with the support of HR.
- Ensures that employees report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform, nametag and fit for work at all time.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Be fully conversant with the hotel emergency and evacuate procedure.
- Encourages team work and spirit in all areas of the department.
- Ensure that all members of Front Office team are aware of the Department Goals.
- Frequently serves in role as Manager on Duty.
- Performs other duties and responsibilities as assigned or required.

Yêu cầu công việc

- Diploma/ Certificate in Hotel Management is preferred. 
- 2 - 3 year experiences is preferred
- Good at writing and communication in English.
- Friendly, patient, proactive, organized and highly responsible.

Quyền lợi được hưởng

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Công việc gợi ý
Vị trí Assistant Front Office Manager làm tại Hải Phòng đang được hotel nikko hai phong tuyển dụng với mức lương Thỏa thuận.
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