prudential vietnam finance company

prudential vietnam finance company

Địa chỉ: Floor 23, Sai Gon Plaza, Ton Duc Thang Street, Ben Nghe Ward, District 1, HCM City

Quy mô công ty: Ít hơn 10 nhân viên

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Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng)

Hạn nộp: 07-12-2018

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Hành chính - Văn phòng

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

Division/Location/Country: Operations/OPT/ Pico - Ho Chi Minh City - Vietnam
Immediate Supervisor’s Position Title: Head of Customer Service
Role Purpose:
• To manage Customer Care (CC) Team to make sure providing an efficient and high quality service to customer to satisfy customers‘ needs, maintain customer’s loyalty, change the customer’s repayment behavior and ensure quality of work by leading CC Team to achieve assigned KPIs
• Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
Key Accountabilities
• Managing CC Team’s daily operations, significant customer complaint handling, operational planning,
recruitment, training, reporting;
• Responsible for productivity and quality of CC Team as well as staff performance;
• Training responsibilities:
- Responsible for planning both required technical (workflow, professional) training and soft skills training for staff;
- Conduct CC’s skills training and quality improvement training/ sharing session to other departments, if required;
• Coordinating activities with other departments in the company:
- Coordinating with other related departments to handle complicated cases including preparing response letters, face to face meeting with customer/media, if required
- Coordinating with relevant departments to implement quality projects to improve business processes and services;
• Responsible for preparing and follow up all relevant analysis & statistic reports

Yêu cầu công việc

Job Requirements
a. Qualification: University graduate, preferably in Business Administration; Banking/Finance; Customer Care or Customer Service
b. Experience: At least 3 years of experience in managing large group of people in Customer Service or Customer in services industries
c. Knowledge:
- Basic knowledge: Customer service, finance, banking knowledge preferred
- Competencies: Strong leadership, teamwork spirit and excellent management skill are required
- Computer literacy: Proficient in MS Office (Word, Excel, Power Point), Email, Internet
- Languages capability: Good command of spoken and written English and Vietnamese
d. Skills:
- Proven experience in managing a Customer Care Team is an advantage
- Negotiation, writing, decision making, problem solving, planning & presentation skill are required
- Having pleasant attitude with excellent interpersonal skills
- Professional & brilliant appearance
- The job holder is responsible to get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
- The job holder is responsible for reporting suspected incidents of fraud.
- This job description is reviewed on annually basis and subject to change upon business requirement.

Quyền lợi được hưởng

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Hồ sơ

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Công việc gợi ý
Vị trí Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng) làm tại Hồ Chí Minh đang được prudential vietnam finance company tuyển dụng với mức lương Thỏa thuận.
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