generali vietnam life insurance

generali vietnam life insurance

Địa chỉ: 17Floor, A&B Tower, 76 Le Lai Street, District 1, Hochiminh City.

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Call Center and Customer Care- Senior Specialist

Hạn nộp: 01-05-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Tư vấn

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

* Job Scope / Position Summary
• Purpose of this role:
o The role is designed to deliver innovative and excellent services, Best Practices in Call Center.
• No. of subordinate: N/A
• Non-financial KPIs for this role:
• Description of key challenge of this role: ensure most inbound calls answered , keep abandonment call rate at lowest
• Parties of usual contact in their role including internal or external parties and the nature of communication between job holder and these parties:
o Ops/FIN/LC/IT: request for information for responding to customers
o Sales: deliver customer requests for settlement
* Main Responsibility
• Delivering excellent customer services through Call Center, global quality and innovative services/activities; achieving the Section targets and Company goals
• Handling inbound/outbound calls effectively and punctually
• The first contact point to receive complaints from customers, collect sufficient information and appease customers before delivering them to complaint team
• Training new staff to ensure that they fulfil their works effectively
• Duties to support Division targets and Company objectives as and when assigned by manager

Yêu cầu công việc

Education : University degree, Insurance specialisation is priority.
Experience : At least 4 years of experience in Call Center service
Skills : • Proficient in English and Vietnamese both in speaking and writing
• Excellent interpersonal and self-motivated and always ready to provide guidance to members
• Has initiative and drive to constantly review and enhance workflows of section to maximise operational effectiveness
• Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner
• Good time management skill, able to prioritise work to ensure efficiency
• Knowledge in computer software and using computer system
• Analytical, meticulous, organized and able to work under tight deadline and pressure
• Good initiative and team spirit

Quyền lợi được hưởng

- Competitive salary and bonus
- Insurance according to the Labor Law
- Professional working environment

Hồ sơ

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Công việc gợi ý
Vị trí Call Center and Customer Care- Senior Specialist làm tại Hồ Chí Minh đang được generali vietnam life insurance tuyển dụng với mức lương Thỏa thuận.
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