citibank n.a in vietnam

citibank n.a in vietnam

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Citiphone - Risk & Control Head

Hạn nộp: 01-11-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Ngân hàng - Chứng khoán - Đầu tư

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

The Citiphone Risk and Control Manager will report directly to the Citiphone Unit Head to ensure that the department’s processes adhere to Citi Policy and to check and ensure that the CPOs
deliver accurate and quality service to our customers.
 Reports to the Customer Service Head
 Heads the call evaluation team & Training team
 Serve as MCA co-ordinator for the department. Ensure quarterly MCA exercise is carried out in a timely manner.
 Coordinates new product/procedure/systems to ensure robust control when new product/initiatives are rolled out
 Helps to contain Citiphone operation risks in day two call evaluations
 Performs call evaluations
 Coaches Supervisor and CPOs on service quality delivery
 Prepares call quality and evaluation reports and MIS
 Reviews and improve Citiphone processes while maintaining strict compliance to bank and local regulation
 Ensure documents are retained within the stipulated time frame and proper disposal of documents are carried out after the retention period.
 Monitor tape inventory to ensure sufficient tapes are available for recording.
 Provide information security awareness and advice to all CitiPhone staff.
 Monitor and ensure all new hires attend required training
 Ensure all procedural write-ups are in place.
 Ensure that all processes and records are maintained in order and according to compliance guidelines.
 Effectively manage the Training section of Citiphone
 To conduct product training whenever required
 Review and implement enhancements to current training programs for Citiphone officers to ensure effectiveness and better learning capabilities.
 Implement and review training measurements for training effectiveness
 Maintain training records and MIS reporting to Regional for GCG
 Organize Induction for new hires, supervisory briefing for new hires
 Work with other training departments to optimize training and resources
 Co-ordinates all training activities

Yêu cầu công việc

 Holds a Bachelor Degree in Banking/Finance and any related discipline
 At least 2 years working experience in a banking industry. Work experience in QA related fields will be an advantage
 Ability to communicate to all levels within an organization
 Well-developed problem solving skills
 Pleasant personality with excellent communication skills.
 Able to work under pressure.

Quyền lợi được hưởng

- Premium Healthcare plan
- Training & development program
- Professional and active working environment

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Citiphone - Risk & Control Head làm tại Hồ Chí Minh đang được citibank n.a in vietnam tuyển dụng với mức lương Thỏa thuận.
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