sun life vietnam insurance company limited

sun life vietnam insurance company limited

Địa chỉ: 29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Client Service Representative

Hạn nộp: 01-11-2018

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Bình Phước

Ngành Nghề: Hành chính - Văn phòng

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : 7 triệu - 10 triệu

Mô tả công việc

Report to Client Service Manager, the CSR is responsible for the followings:
• Ensuring the accurate and timely resolution of walk-in clients’ inquiries and requests.
• Meeting the section’s customer service objectives of providing the highest possible quality service to both internal and external clients through phone, fax, correspondences and other customer contact channels. This includes providing on-the-job product and policy training as well as performance feedback on a continuous day-to-day basis.
• Keeping attuned to customer feedback and customer service trends, and implements/recommends appropriate improvements; ensures productive partnership with all departments.
• Support Agency Development (AD) team in admin tasks

Yêu cầu công việc

• Process daily transactions: receive new application/policy change requests/premium
• Deliver policy set & get back the signed acknowledgement letter
• Temporary receipts management including issue, take back, audit, ect.
• Printing materials management: ordering, delivery to agents as request
• Follow up and push to collect renewal premium efficiently
• Provides excellent “front-line” service over the telephone and face to face.
• Monitors outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit as needed and updates case log until resolved based on agreed turnaround time.
• Cash deposit in bank & prepare daily cash report
• Support AD in admin tasks: prepare for GS/BOS/contest/recruitment activities
• Support Admin in office management
• Support Claim for investigation tasks
• Other tasks assigned by manager
** Competencies
• Imaginative, presentable and creative problem-solver
• Excellent service orientation and skill in handling phone and face to face interactions with customers
• Must have very pleasing voice and excellent communication, interpersonal, organization and listening skills
• Must be highly customer-oriented; and an effective team player with high stress tolerance
• Excellent attendance and punctuality record
• Good at MS Office
** Education and experience
• College graduate with at least 1 year experience in front-line customer service function.
** Please indicate the work location in your application

Quyền lợi được hưởng

- Annual leave, Insurance and Policy following Labor Law
- Competitive salary
- Professional and active working environment

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Client Service Representative làm tại Bình Phước đang được sun life vietnam insurance company limited tuyển dụng với mức lương 7 triệu - 10 triệu.
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