Concierge

Mô tả công việc

- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain detailed knowledge of the activities of the day and alert to any potential problems
- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
- Consult Log Book for information/request left by outgoing shift
- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
- Record incoming registered mail, telegram, parcel, telex in appropriate file
- Night staff check mail, message of expected guests against the system/computer and expected arrivals
- Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures