Consultation and Service Team Leader

Mô tả công việc

● Under the supervision of and in-coordination with Center Manager:
- Allocate sales target among team members
- Allocate prospects to team members
- Propose actions in case of potential class delay or cancellation and any action to keep customers
- Allocate customer inquiries and questions to team members
- Solve customers’ complaints, inquiries, and questions
- Provide timely support & coaching to team members
- Provide regular assessment of team’s and team members’ sales and customer service skills and performance
- Summarize, report and update class opening status, team members’ sales performance
- Supervise the team in maintaining and updating customer database; keeping track of customer status through Daily Sales Report and other tools/system.
● Coordinate with and support Customer Service team to provide the best of service and consultation to customers on daily basis
● Provide input and support as appropriate to Academic, Sales, Customer Service, Marketing, …
● Maintain high quality of service towards all customers and prospects;
● Perform other sales administrative, school management duties and support Line Manager/Supervisor as assigned.