công ty TNHH siam city cement việt nam

công ty TNHH siam city cement việt nam

Địa chỉ: 11 Đoàn Văn Bơ, Phường 12 , Quận 4 , Hồ Chí Minh , Việt Nam

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Customer Care

Hạn nộp: 30-06-2019

Hình thức: Toàn thời gian tạm thời

Kinh nghiệm: 1 - 2 năm kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Nhân viên kinh doanh

Bằng cấp: Cao đẳng

Mức lương : Thỏa thuận

Mô tả công việc

* Order taking

- Receive order, check order, credit status - payment plan and raise reques for release for ensure customer orders are processed smoothly and timely

- Create Sales order, create/ update delivery order accuracy as customer request and approved for release

- Checking ETA, arrange to delivery and resolved problems if any in professional way

- Well manage customer sales orders (including rebate by SO, free bag accumulate payback SO)/ Delivery order for create added value to customer through ensure credit availability accuracy as well as customer’s vehicle can pick up cement, drymix at out plants smoothly

- Provide information as customer request: credit status, volume etc timely…

* Credit release management

- Update credit status & inform due date amount/date accuracy to customer and remind them to pay on time for getting incentives and avoid overdue charge

- Proactive to check customer payment credited in our bank account, coordinate with AR team for clear billing timely for ensure next customer orders are processed smoothly

- Well follow up actual payment vs plan, proactive to alert if customer failed payment as well has high overdue

- Coordinate with sales for high over credit limit/ overdue cases, discuss with customer for come up to win-win solution which balance with release quantity needs

- Prepare Reminder letter according to guideline of credit control policy

- Schedule to reject unused Sales order, expired DO for ensure credit availability accuracy

* Well handle customer experience during O2C

- Well interaction with customer via phone/ email to clarify & understand customer needs/ requirement/ complain if any carefully with the very good customer service manner

- Proactive to coordinate with relevant cross functional team to discuss, investigate and suggest solution for approval or escalate to the right team to solve timely

- Request during & after dispatching: split sling Delivery order, delivery service at peak time, swap sales, sales return: well coordinate with relevant team and customer to complete requirement from end to end process including approval documents/ emails, VAT invoice and minutes of sales return

0 Plan to visit customer/ market for more understand customers and our product, market

* O2C Process improvement

- Continuous to review and propose improvement ideas for more automation process with support by systems/ digital

- Proactive to report system bug/ error for fixing or to have alternative solution timely

- Contribute to the Customer care’s Knowledge databases by sharing experience with customer in your working shift

- Promote customers to order via INSEE Connect web/apps

* Reports

- Well hand over report notes after end of working shift

- Fullfil required reports as assign from time to time

Yêu cầu công việc

- College or University degree (Business administration)

- English: Intermediate level

- Sales distribution system and administration

- SAP application system

- Application software: MS office

- Analysis & Problem solving

- Customer focus

- Communication

- Fosters teamwork and cooperation

Quyền lợi được hưởng

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Hồ sơ

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Công việc gợi ý
Vị trí Customer Care làm tại Hồ Chí Minh đang được công ty TNHH siam city cement việt nam tuyển dụng với mức lương Thỏa thuận.
Xem thêm các việc làm liên quan về Customer Care ( Hồ Chí Minh) tại đây

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