công ty TNHH âm nhạc yamaha việt nam

công ty TNHH âm nhạc yamaha việt nam

Địa chỉ: Tầng 15, Tòa nhà Nam Á , Số 201-203 Cách Mạng Tháng Tám, Phường 4, Quận 3, TP.HCM

Quy mô công ty: Từ 25 - 99 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Customer Service Manager

Hạn nộp: 03-11-2018

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

We are looking a proactive, experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase
customer satisfaction, loyalty and retention and to meet their expectations.
We are transition in changing concept of Customer service from Repairing service to very real Customer Care team.
Job description:
- Managing Customer Service team which is organized with REPAIR/Quality Control/HOTLINE/GENUINE
PARTS function
- Start Up new team for targeting new concept of service. Making up future direction and set-up details
with following company direction.
- Joining to the headquarter meeting held periodically as representative of Yamaha Vietnam.
- ASC(Service Network/dealer) place development.
- Organizing training for authorized ASC dealer , and also Musical Instruments technicians.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop ASCs and nurture an environment where they can excel through encouragement
and empowerment
- Quality Control for the products
- Other tasks ordered by GM/GD

Yêu cầu công việc

Eligibility Requirements:
- Qualification: Graduated from University
- No required Electric knowledge, but appreciated if you having
- Proven working experience as a customer service manager, retail manager or assistant manager
- Proficiency in English
- Who love Musical Instruments/Music. (No required ability of playing)
- Experience working in the field of Repair service, Support center, Call center, Retail sales, Marketing
- Previous was Ages within 30 to 45
Skill/ Knowledge:
- Experience in providing customer service support
- Knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
* Analysis skills of VOC to make FAQ
Benefit:
- Minimum 12 annual leaves + 6 company holidays leave per year
- Health insurance for employees
- Telephone allowance
- Performance appraisal every year
- 13th-month salary and annual bonus
- Free to use tea/coffee/cake/etc. in pantry
- Using for free the products for the employees wedding
- Product selling price for employee
- Working Location: 201-203 Cach Mang Thang Tam, Ward, 4, Disitic 3, HCMC
Salary: Negotiable
Hồ sơ ghi rõ vị trí dự tuyển gửi trực tuyến qua địa chỉ emai hoặc nộp trực tiếp tại CÔNG TY TNHH ÂM NHẠC YAMAHA VIỆT NAM. Tầng 15, Tòa nhà Nam Á , Số 201-203 Cách Mạng Tháng Tám,
Phường 4, Quận 3, TP.HCM (Gặp Ms. Nam Phương)

Quyền lợi được hưởng

- 13th-month salary and annual bonus
- Free to use tea/coffee/cake/etc. in pantry
- Using for free the products for the employees wedding

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Customer Service Manager làm tại Hồ Chí Minh đang được công ty TNHH âm nhạc yamaha việt nam tuyển dụng với mức lương Thỏa thuận.
Xem thêm các việc làm liên quan về Customer Service Manager ( Hồ Chí Minh) tại đây

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