charm suite saigon

charm suite saigon

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Front Office Manager

Hạn nộp: 24-10-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

REPORTS TO: Assistant Manager or General Manager
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
• Trains cross-train and retrain all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes a credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotels commitment to hospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor the selling status of the house daily.
• Monitor high balance guests and take appropriate action.
• Ensure the implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation, and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest managers and other employees.
• Monitor all of V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front Office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Yêu cầu công việc

JOB REQUIREMENTS
- 2 Years Experience in Front Office supervisory position
- Ability to think, communicate and train well
- Creative thinking.
PERSONAL PROFILE
- <40 VN National M or F
- Hospitality Degree
- Fluent in English (writing & speaking), Korean speaking advantage
- Computer literate

Quyền lợi được hưởng

- Social Insurance, Health Insurance
- Service charge, wedding, birthday, Tet holiday, bonus payments
- Monthly team building events

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Front Office Manager làm tại Hồ Chí Minh đang được charm suite saigon tuyển dụng với mức lương Thỏa thuận.
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