International Travel & Assistance Coordinator to Join Our Representative Office in Hanoi, Vietnam.

Mô tả công việc

Are You looking for a job in a challenging and international environment where You will be working with worldwide clients, while being a part of a professional, young and dynamic team?
Asian Assistance, is looking for a qualified candidate to join our Operation Team, where Your role is to ensure that both new and existing clients receives the absolute highest quality service and support.
Your will be a part of our Operation Team, which is operating 24 hours a day – 365 days a year – from our head office in Bangkok.
Location: Asian Assistance Representative Office in Hanoi, Vietnam
International Travel & service coordinator Job Duties:
 - Maintain regular working hours at the Asian Assistance office, Vietnam as determined by headquarters.
 - Be on call to support the headquarter.
 - Maintain accurate records of payment tasks assigned by headquarters and regular reporting to headquarters via various reporting platforms.
 - Is responsible for the collection of original documents received at the Vietnam office and send original documents to headquarter (end of each month).
 - Assisting insured and clients in the best possible way with customer-oriented service.
 - Liaising between insurance and government hospital and/or agency/ facility/embassy/undertaker in Vietnam as require by headquarters.
 - Assist headquarter in obtaining information from facility/clients in prompt and precise/accurate manner.
 - Maintains good communication practices and actively participate in regular online meetings for training, feedback and reporting.
 - Provides coordination and support to headquarters with service providers in Vietnam on behalf of Asian assistance e.g. setting up meetings, obtaining documents.
 - Actively seeks out and maintains working relations with potential service providers that will be beneficial to our Asian Assistance provider network.
 - Support case handling requests from headquarters and other assigned tasks as mutually agreed upon.
 - Assisting in translation tasks (Vietnamese to English).
 - In-charge for non-medical logistic arrangements: car transfer hotel booking, coordinating with our travel desk and driver in charge (in Vietnam).
 - Travel to represent the company when required
 - Or other task as assigned by headquarter (we should preferably find task / projects / information to be entered to database or other for branches to work on to avoid idle time)