công ty TNHH ceva logistics (việt nam)

công ty TNHH ceva logistics (việt nam)

Địa chỉ: 6th Floor, A&C Tower, 02 Truong Son Street, Ward 2, Tan Binh District, HoChiMinh City, Vietnam. And 7th Floor, Kinh Do Building, 292 Tay Son, Trung Liet, Dong Da, Hanoi City.

Quy mô công ty: Từ 25 - 99 nhân viên

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IT Support Analyst

Hạn nộp: 18-08-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Xuất,nhập khẩu

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

This role will be responsible for support and solution delivery, providing first-line system & process improvement for FM business and technical / infrastructure support to run systems and operations efficiently for stations in the emerging markets.
Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:
1 Coordinates with relevant stake-holders, suppliers, SPS teams and global IT to ensure that any Freight Management outstanding process & system issues are addressed and resolved in a timely manner within CEVA SLA.
2 Provides L1 Run & Maintain support for IT Network Infrastructure, PC, Laptop, NAS, SD-WAN edge, Access Points and RF including FM and back office applications, by proposing solutions to serve operation needs / enhancement for stations.
3 Provides IT support to both external customers or internal operation teams for new FM implementations or operating system upgrade, Change Request(s) and training to team members.
4 Ensures IT infra system continuity per SLA by phone conferencing in English with L2 & L3 Global IT Help desk Team when high priority issue happen.
5 Produces effective FM, Global Helpdesk trainings for users and provides system/solution training to key users and end users.
6 Ensures that the system and infrastructure is aligned with CEVA IT standard / audit requirements.
7 Performs accurate inventory control and documentation of all computer hardware & software at the stations.
8 Provides support to produce UAT test cases to be used during system testing, conducts system testing and provides feedback on the results.
9 Supports procurement process for new hardware or network providers, directly contacts local ISP vendors and looks after local implementation upon Go-Live period.
10 Able to travel to other sites, APAC countries and performs other tasks as necessary or as assigned.
• Regular communications with cross-functional teams to ensure customer and CEVA are receiving excellent service. Consistent communication with IT teams to ensure delivery of projects, enhancements and service for customer implementations and support activities.
• Communication with hardware or software vendor/supplier to solve working problems

Yêu cầu công việc

• University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry
• 3 years of Freight Management exposure and IT Infrastructure support experience (Air, Ocean)
• Vendor liaison and supplier management / negotiation
• Project coordination experience, preferably across multiple geographical locations
• PC Hardware and software support skill
• Good level of numeracy
• Good troubleshooting and analytical skills, ability to handle multiple problems
• Good analytical and problem solving skills
• Fluent in English
• Strong communication skills both written and verbal
• Ability to work well as part of a team and prioritize work
• Strong interpersonal and customer service skills
• Master’s Degree of Computer science or related discipline
• 0-5 years of relevant technical or business work experience
• 2+ years of implementation and delivery services, preferable for large complex projects and customers
• Good understanding of DHCP, DNS, NAT and IT networking equipments including firewall, router, switch and Access points.
• Working knowledge of Freight Forwarding & Warehouse Management Systems
• Ability to analyse goals into component tasks and establishes priorities systematically
• Computer networking skill
• Knowledge of function capabilities in order to assess risk and apply quality control
• Database and programming skill
• Presentation skills
• Good negotiation skills
• Good time management skills
• Strong communication skill in local language (depending on assignment location)
Jobholder may be required to travel between countries depending on current issues, project and overall workload.
IT Administrator (VN/KH)
- Extensive travel within Vietnam locations (Hanoi, HCMC) and Cambodia (Phnom Penh), jobholder needs to be mobile and willing to travel accordingly
IT Administrator (BD)
- Limited travel between Dhaka and Chittagong stations

Quyền lợi được hưởng

- According to the companys policy

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí IT Support Analyst làm tại Hồ Chí Minh đang được công ty TNHH ceva logistics (việt nam) tuyển dụng với mức lương Thỏa thuận.
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