maersk vietnam ltd.

maersk vietnam ltd.

Địa chỉ: Ho Chi Minh

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

SCM Customer Service Team Leader

Hạn nộp: 02-10-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Xuất,nhập khẩu

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

- Focus on the key Customer Service Drivers:
+ Easy to Business with;
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Booking with vendors/ shippers
- Planning with vendors/ shippers (Vendor coordination)
- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution
- Prepares contracts and charge structures in line
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on:
+ Service delivery wins
+ Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs
- Execute reports assigned by Assistant Manager/Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers:
+ Easy to Do Business with
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Ensure service delivery alignment with agreed client SLA’s.

Yêu cầu công việc

Operational knowledge & Customer Service Experience
- Have experience in a large Operations / Customer service teams in the Logistics sector is a plus
- Working knowledge of FACT, MODS
- Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred:
+ Customer Service Quality Standards, Quotation Standards and Pricing Policy
+ Processes relating to credit approval process, invoicing / dunning
+ Forwarding Products including VAS, Insurance, etc.
+ Trade Lane Management process, including procurement process, allocation management process,
+ Preferred Carriers, and Carrier charge structure
Communication Skills
- Excellent communication skills and the ability to communicate confidently
Drive for Results
- Passion to drive closures & high level customer service orientation
- Well organized when working under pressure
- Team player – Works together with others in the business unit to achieve results, fosters teamwork

Quyền lợi được hưởng

- Attractive Salary & Allowance + 13th Salary + Yearly Performance Bonus
- 24/7 Healthcare Insurance
- Company trip and Team-building activities

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí SCM Customer Service Team Leader làm tại Hồ Chí Minh đang được maersk vietnam ltd. tuyển dụng với mức lương Thỏa thuận.
Xem thêm các việc làm liên quan về SCM Customer Service Team Leader ( Hồ Chí Minh) tại đây

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