Senior Analyst, Retail Measurement Service (FMCG Industry)

Mô tả công việc

Our team RMS (Retail Measurement Service) measures the performance of categories and clients, mainly in the FMCG industry to understand category market size and growth potential, manufacturer/brand market share and key performance indicators in terms of distribution, consumer support and retailer support.
By joining the RMS department, you will gain a broad knowledge across FMCG categories and enhance different skill sets related to client engagement, communication, and analytical skills.
ROLES & RESPONSIBILITIES:
GCDs (Global Client Delivery) mission is to provide client effective services and modernize the customer experience. Be an executive in GCD, you will be in charge of account management by ensuring excellent servicing for clients, who can be multinational, local giants and SMEs (Small-Medium Enterprises) businesses. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction and client satisfaction against the delivery of existing contracts and clients’ propensity to renew contracts.
Account Management:
● Own and deliver clients’ reports based on contract
● Gather, interpret client strategies and provide support on Account Review
● Do on-site sessions (working at clients office) to understand, engage and support clients
● Deliver in-person presentations to clients
● Identify potential revenue opportunities and collaborate internally with sales partners on client network and strategies
*You can join either Client Response Team OR Analytics Team depending on your strengths and interests:
1. Client Response Team:
● Take ownership of day-to-day queries that Nielsen receives
● Communicate on Product Enhancement, Universe Update & Delivery Details to clients
● Do ad-hoc analyses that require less than 4 days of analysis
2. Analytic Consultant Team:
● Be responsible for analysis delivery, on-going analytic support (mostly related to standard delivery follow-up)
● Do complex ad-hoc analyses that require more than 4 days of analysis
● Integrate insights from multiple data sources (Consumer Insights, Retail Audit, Sales Effectiveness, etc.)