hsbc vietnam

hsbc vietnam

Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

Quy mô công ty: Ít hơn 10 nhân viên

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Senior Contact Centre Service & Sales Representative - Inbound (Gcb 7)

Hạn nộp: 31-10-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Ngân hàng - Chứng khoán - Đầu tư

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

In this role, you will:
- Deal with contacts with our HSBC customers in a polite and friendly way, instill customer confidence and resolve customer’s issues at first contact where possible
- Deliver what is promised in line with customer expectations
- Offer value added products and services based on customer needs, analysis and ensure customer understanding of those products
- Provide excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications
- Be certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and have specialized in one of the high complex roles within the contact centre
- Generate customer loyalty through strong knowledge of key products and services
- Own and resolve issues
- Handle escalated customer calls
- Treat customers fairly and with integrity

Yêu cầu công việc

To be successful in the role, you should meet the following requirements:
- Must have education standard to at least university diploma and be of a legal working age
- Must be proficient in language(s) required by the process
- Open for working with flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Take pride in delivering what is promised in line with the customer and service expectations
- Want to do a good job,be concerned about getting it right for the customer and check everything is in order
- Ability to work in a high-volume, fast-paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Display patience and empathy
- A knowledge expert who has the ablity to teach/mentor others

Quyền lợi được hưởng

- Excellent career potential and attractive remuneration packages

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí Senior Contact Centre Service & Sales Representative - Inbound (Gcb 7) làm tại Hồ Chí Minh đang được hsbc vietnam tuyển dụng với mức lương Thỏa thuận.
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