trails of indochina limited (toi)

trails of indochina limited (toi)

Địa chỉ: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Spanish Travel Consultant - Spanish & Portuguese Market

Hạn nộp: 07-12-2018

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hà Nội

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : 1 triệu - 3 triệu

Mô tả công việc

** PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
** RESPONSIBILITIES & TASKS
1) Sales and Customer Service
• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to agents.
• Report any errors regarding information on Peak 15 to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to agents or direct clients when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with retail travel agents by ensuring personal service is optimized.
2) Continuous Improvement
• Attend regular training courses to keep up to date with both product and procedure.
• Keep others informed by sharing information.
• Inform product department of any product feedback.

Yêu cầu công việc

1) QUALIFICATIONS AND KNOWLEDGE
• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
2) EXPERIENCE
• Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
• Personal travel within the region
3) SKILL
• Excellent written and spoken English & Spanish
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
5) SPECIAL REQUIREMENTS
• Flexibility to work overtime
• Ability to work under pressure

Quyền lợi được hưởng

- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably

Hồ sơ

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Công việc gợi ý
Vị trí Spanish Travel Consultant - Spanish & Portuguese Market làm tại Hà Nội đang được trails of indochina limited (toi) tuyển dụng với mức lương 1 triệu - 3 triệu.
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