elca information technology (vietnam) limited

elca information technology (vietnam) limited

Địa chỉ: Melody-2 Tower, N1 Dien Bien Phu, Ward 25, Binh Thanh District

Quy mô công ty: Hơn 500 nhân viên

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THÔNG TIN CHI TIẾT CÔNG VIỆC

Technical Support for Software Solution

Hạn nộp: 16-01-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Dịch vụ

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

Our Web Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction

Yêu cầu công việc

- Bachelor’s Level in Computer Science, Telecommunication or related field
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis

Quyền lợi được hưởng

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Hồ sơ

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Công việc gợi ý
Vị trí Technical Support for Software Solution làm tại Hồ Chí Minh đang được elca information technology (vietnam) limited tuyển dụng với mức lương Thỏa thuận.
Xem thêm các việc làm liên quan về Technical Support for Software Solution ( Hồ Chí Minh) tại đây

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