a german company

a german company

Địa chỉ: Ho Chi Minh

Quy mô công ty: Từ 10 - 24 nhân viên

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[URGENT] Sales Support Executive (Chinese - English Speaking)

Hạn nộp: 06-10-2019

Hình thức: Toàn thời gian cố định

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 0

Nơi làm việc: Hồ Chí Minh

Ngành Nghề: Hành chính - Văn phòng

Bằng cấp: Không yêu cầu bằng cấp

Mức lương : Thỏa thuận

Mô tả công việc

o Manage day-to-day sales support activities, ensuring high responsiveness on customer inquiries, requests and orders, with a focus on customer success and satisfaction, retention, and team productivity.
o Handle and resolve complex customer requests and complaints, and where required, support sales managers and representatives with their sales campaigns and customer initiatives.
o Report to local management on customer service-related issues, and order fulfillment incidents that require investigation and resolution with customers, and review of sales processes.
o Initiate, manage and maintain healthy relationships with key customers and internal stakeholders including, but not limited to: other sales support colleagues, SAP and IT team members, sales division heads, and planning department.
o Ensure compliance with company policies, sales procedures and finance compliance guidelines.
o Analyse and manage key performance indicators, reporting to local & regional management on key targets and attainments, and provide action plans to foster continuous process optimization and improved customer service.
o Make recommendations to regional sales support manager that will enhance or improve sales support functions including, but not limited to: sales processes, team operations, work assignments, performance appraisals, ongoing education and training for the sales support team.
o Work with regional sales support manager on special projects and provide objective feedback relative to new or existing sales processes. Will provide insightful feedback that will assist the central sales support managers with the roll-out of new or existing sales processes.
o Provide a high level of product and support to sales managers/ representatives and customers.
o Participate in customer visits and negotiations where requested.
o Travel to regional headquarters in Singapore and Germany headquarters for training and meetings

Yêu cầu công việc

o 2 years’ experience in sales support, customer service or back office duties
o Proficient in content-creation for training, project management and internal communications.
o Technically-inclined, with experience using SAP systems and Microsoft Office (Excel, Word, PowerPoint).
o Travel up to 5%.
o Fluent both spoken & written English & Chinese
o Meticulousness & attention to detail, good administration skills, friendly and professional, with a positive and open-minded attitude
o Able to work independently as well as in a team, proactive and driven, loyal with a sense of integrity, critical decision-making and analytical skills

Quyền lợi được hưởng

- Attractive Salary + 13th Payment
- Personal Insurance
- Professional Environment + Training Courses

Hồ sơ

Nội dung chưa cập nhật

Công việc gợi ý
Vị trí [URGENT] Sales Support Executive (Chinese - English Speaking) làm tại Hồ Chí Minh đang được a german company tuyển dụng với mức lương Thỏa thuận.
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